// SHIPPING COSTS //
For Digital File Only there are no Shipping charges.
For Printed Invitations Suites & Event Stationery and Initial Candles we have a flat rate of $10.00 shipping per order within Australia. International shipping will be calculated at the checkout.
If you would like insurance on your shipping please contact us as we are not responsible for loss or damage of your parcel once it has been dispatched from our workroom.
// RETURNS //
With Invitations or personalised orders unfortunately we are unable to offer a refund as the process of your invitations or order would have already begun.
There are certain situations where refunds are granted: (if applicable)
If you receive your order and they are not what you confirmed in your proof or order.
// REFUNDS (IF APPLICABLE) //
Once your return is received and inspected, we will send you an email to notify you that we have received your returned order. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us.